Terms of service

Terms and Conditions

PAYMENT METHODS


The forms of payment accepted by Stratum Design are: Visa, Mastercard or PayPal.


SHIPPING



STANDARD PENINSULAR SHIPPING:



- FREE SHIPPING.

- Delivery time: 3 to 7 working days.



SHIPPING BALEARIC ISLANDS:



- FREE SHIPPING.

- Delivery time: Delivery time is 4 to 5 days.


INTERNATIONAL SHIPPING:

Europe:

France, Germany

- Cost: 6.99€

- Delivery time: Delivery time is 5 to 10 days.

Austria, Italy, Luxembourg, Netherlands

- Cost: 8.99€

- Delivery time: Delivery time is 5 to 10 days.

Czech Republic, Denmark, Poland, Slovakia, Slovenia

- Cost: 14.99€

-Delivery time: Delivery time is 5 to 10 days.


Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Romania, Sweden

- Cost: 27.99€

- Delivery time: Delivery time is 5 to 10 days.



Please note that the courier company does not deliver on weekends.

We cannot be responsible for possible delivery delays caused by the selected courier service, however, if you have any problems, please contact us at Hello@stratumdesign.es and we will try to solve your problem as soon as possible.

During campaigns and promotions the delivery time may be longer than usual.



IMPOSSIBILITY OF DELIVERY


If it is impossible to deliver the order, we will look for a safe pick up point to drop it off. If you are not going to be at the place of delivery at the agreed time, you should contact the transport company or through its website to arrange the delivery. Once the period of 10 days has elapsed since your order is available for delivery and the order has not been delivered for reasons not attributable to Stratum Design, it will be understood that you wish to cancel the order and it will be resolved. As a consequence of the cancellation of the order, all payments received will be refunded (with the exception of the additional costs resulting from the choice of a delivery method other than the least expensive) without any undue delay and, in any case, no later than 14 days from the date on which the contract is deemed to have been cancelled. You will be charged the additional costs that the transport derived from the resolution may involve if the order is in one of the following reasons:

- The recipient has refused delivery.

- The address is wrong or outdated. It is recommended that you carefully check the address when ordering, if there are errors in the address, it is important to contact you through our email so we can correct it.

- The carrier has tried to deliver, but could not because he was absent at home, in this case the package will be arranged at a collection point near your home, in a period of 10 days the package will be refused and returned to sender.


CONDITIONS


- Shipments are made by courier service.

- Shipping costs include in all cases the Value Added Tax (VAT), but no other tax, fee, duty or surcharge.

- It is understood as shipping the delivery of items at home or address specified by the customer during the ordering process, limited as delivery areas listed above.

- We are not responsible for any possible delivery delays caused by courier services.



FREE RETURNS



- You can return your order within 30 calendar days from the day you receive it. To do this we only ask you to send your details to Hello@stratumdesign.es indicating the data necessary to locate the purchase and pick it up.

- Once your package is picked up and received in our workshop, we will proceed to make the refund of the total amount ordered.

- The refund will be made to the same account number and by the same payment method you used in your purchase.


TAXES



The prices include in all cases the Value Added Tax (VAT), but no other tax, fee, duty or surcharge.



PRICES



The products will be sold at the price indicated, being in force the price collected at the time of purchase.



VALIDITY



Stratum Design reserves the right to modify prices, articles, offers and other commercial conditions without prior notice.



COPYRIGHT



All images, silhouettes, store name and store photos are protected by copyright law. Any misuse can be legally prosecuted.



DATA PROTECTION



For the realization and monitoring of purchases or other customer services that may be implemented in the future, you must register your personal data and choose a password for access to restricted areas that require prior identification. This will prevent you from filling them in in the future. When you register on our server or place an order, your personal and address data, as well as the transactions made and in progress are incorporated into our database, and are used only to process the order, as well as to track it. If you have given your express consent, and as long as you do not revoke it, your data will also be used to send information about offers and services that may be of interest to you. At any time you can modify the data of your

customer registration (change of address, telephone ....) or ask us to remind you of your password if you have forgotten it.

We also inform you that, in accordance with the Organic Law 15/1999 of December 13, on the Protection of Personal Data, and other current legislation on data protection, the personal data contained in this form will be incorporated into a file owned by Stratum Design in order to channel requests for information, suggestions and complaints from customers for their management and resolution. The client may exercise the rights of access, rectification, opposition and cancellation by contacting STRATUM DESIGN, calle Misericordia, 34, 43205 Reus, Tarragona. By telephone at +34 628 450 386 or through our e-mail address: hello@stratumdesign.es, in the terms legally provided for, and may request information.



TAX DATA



Sergio Pleguezuelos Pulido 47772977E
Carrer Misericordia 34 43205 Reus, Tarragona