Shipments and deliveries

STANDARD PENINSULAR SHIPPING:

- FREE SHIPPING.

- Delivery time: 4 to 7 working days.

- PRIORITY SHIPPING.

- Cost: 4.99€

- Delivery time: 3 to 4 working days.

- EXPRESS SHIPPING.

- Cost: 8,00€

- Delivery time: In 24h orders of 50cm and 48h orders of 100cm, if you place your order before 12PM from Monday to Thursday.

SHIPPING BALEARIC ISLANDS:

- FREE SHIPPING.

- Delivery time: Delivery time is 4 to 7 working days.

INTERNATIONAL SHIPPING:

Europe:

France, Germany

- Cost: 10,00 €

- Delivery time: Delivery time is 5 to 10 days.

Austria, Italy, Luxembourg, Netherlands

- Cost: 10.00 €

- Delivery time: Delivery time is 5 to 10 days.

Czech Republic, Denmark, Poland, Slovakia, Slovenia

- Cost: 17.40€

- Delivery time: Delivery time is 5 to 10 days.

Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Romania, Sweden

- Cost: 28.29€

- Delivery time: Delivery time is 5 to 10 days.

Please note that the courier company does not deliver on weekends or holidays.

We cannot be responsible for any delivery delays caused by the selected courier service, however, if you have any problems, please contact us at Hello@stratumdesign.es and we will try to solve your problem as soon as possible.

During campaigns and promotions the delivery time may be longer than usual. The delivery date provided for shipping is approximate.

If there is any type of error in the indicated address or in any other point of the order, you must notify it immediately to the e-mail address that will appear in the web to proceed to the correction of this error. Once your order is ready for shipment or has been sent, Stratum Design cannot modify the delivery address.

Stratum Design will not assume any responsibility when the delivery of the product or service does not take place, due to false, inaccurate or incomplete information provided by the user.

CONDITIONS

- Shipments are made by courier service.

- Shipping costs include in all cases the Value Added Tax (VAT), but no other tax, fee, duty or surcharge.

- It is understood as shipping the delivery of items at home or address specified by the customer during the ordering process, limited as delivery areas listed above.

- We are not responsible for any possible delivery delays caused by the courier service.

REFUSED SHIPMENTS:

If it is impossible to deliver the order, we will look for a safe pick-up point to drop it off. If you are not going to be at the place of delivery at the agreed time, you should contact the courier company or through their website to re-arrange the delivery. Once the period of 10 days has elapsed since your order is available for delivery and the order has not been delivered for reasons not attributable to Stratum Design, it will be understood that you wish to cancel the order and it will be resolved. As a consequence of the resolution of the order, all payments received will be refunded with the exception of the additional expenses resulting from the transport and the choice of a delivery method different from the least expensive one reflected in the following rates:

• Shipments to Baleares: 9,50 €
• Shipments to France, Germany: 12,50 €
• Shipping to Austria, Italy, Luxembourg, Netherlands: 15,90 €
• Shipping to Czech Republic, Denmark, Poland, Slovakia, Slovenia: 20,90 €
• Shipments to Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Romania, Sweden: 32,90 €

These costs will be applied to you derived from the resolution may involve if the order is in one of the following reasons:

• The recipient has refused delivery.
• The address is wrong or out of date. It is recommended that you carefully check the address when placing the order, if there are errors in the address, it is important to contact us via email so that we can correct it.
• The carrier has tried to make the delivery, but could not because he was absent at home, in this case the package will be arranged at a collection point near your home, in a period of 10 days the package will be refused and returned to sender.